FAQ

FAQ Page

Welcome to our FAQ page! Here you’ll find answers to your most common questions about shipping, returns, cancellations, and more. If you need further assistance, please don’t hesitate to contact us.

Shipping Questions

1. What shipping carriers do you use?
   We partner with reliable shipping carriers, including FedEx, DHL, and USPS, to ensure your order arrives safely and on time.

2. How long does domestic shipping take?
   Domestic shipments typically arrive within 3-8 business days, depending on the shipping method you select during checkout.

3. Do you offer expedited shipping?
   Yes, expedited shipping options are available at checkout. Delivery times and costs will vary depending on your location and the carrier.

4. Can I track my order?
   Absolutely! Once your order ships, you’ll receive a tracking number via email. Use this number to track your package on the carrier’s website.

5. What happens if my package is delayed?
   Occasionally, shipping delays may occur due to factors beyond our control, such as weather or carrier issues. Please check your tracking number for updates. If you’re experiencing significant delays, contact our customer support team for assistance or refer to our Shipping Policy page.

Return Policy Questions

6. What is your return policy?
   We accept returns within 10 days of receiving your order. Items must be unused, in their original condition, and accompanied by proof of purchase. To initiate a return, please visit our Return Policy page .

7. How do I start a return?
   Visit our Return Policy page and follow the instructions to request a return authorization. Once approved, we’ll provide you with a return shipping label.

8. Do I have to pay for return shipping?
   Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

9. When will I receive my refund?
   Refunds are typically processed within 10 business days after we receive and inspect the returned item. You’ll receive an email confirmation once your refund has been issued.

10. Can I exchange an item?
    At this time, we do not offer exchanges. Please return the original item and place a new order for the desired item.

Order Issues

11. Can I cancel my order?
    You can cancel your order within 2 hours of placing it. Contact our customer support team at support@blyssfulprints.com as soon as possible to request a cancellation. After 2 hours, cancellations may not be possible if your order has already been processed or shipped.

12. What if I provided the wrong shipping address?
    If you notice an error in your shipping address, contact us immediately. We’ll do our best to update the address before the order ships. Unfortunately, we cannot make changes once the order is in transit.

13. What if I received the wrong item or a defective product?
    We’re sorry for the inconvenience! Please contact our customer support team with your order number and photos of the incorrect or defective item. We’ll resolve the issue by sending a replacement or issuing a refund.

14. What should I do if my package is lost?
    If your package is marked as delivered but you haven’t received it, please check with your local carrier office. If it’s still missing, contact us for assistance at support@blyssfulprints.com.